Hold My Spot In Line

Wait in Your Room, Not Ours

 

We know your time is valuable and an unexpected illness or injury is not scheduled into your day. For your convenience, you can now select Hold My Spot In Line on our website, so you and your family can wait at home – or wherever you are most comfortable – until your estimated visit time.

 

How to ‘Hold My Spot In Line’

 

Visit our Locations page, select the location most convenient to you and click ‘Hold My Spot in Line’.

 

You’ll need to provide the following information:

  • Select the reason for your visit.
  • Enter the patient’s information (name, date of birth and cell phone number).
  • Select a convenient time for your visit.
  • Check the box to receive text messages regarding when to arrive for your visit.
  • Click ‘Confirm Me’!
  • Once you arrive at the clinic, please check in at the front desk kiosk.

Ready to hold your spot in line?

HOLD MY SPOT IN LINE

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“My daughter and I visited the Orchard Park Road location of Immediate Care on Saturday evening.  I don’t know if I will receive a questionnaire to tell you this, but we had a really great experience at this facility.  This location is so well run!  We were greeted at the door by a very cheerful person (so sorry I do not remember her name).  She gave us all of the information we needed and set expectations to what our wait time might be so that we had enough time to fill out our paperwork in the car. 

Our nurse, Michelle, kept in contact with us to let us know when we would be allowed to enter the building for our tests.  Michelle was very thorough in her questions.  She took our vitals, and the test was administered quickly, and as painlessly as humanly possible.  Our doctor, Katie, arrived several minutes later to ensure we understood everything about the testing procedures.  In such a stressful time, everyone at this facility was patient, pleasant and very thorough.

Our wait time to enter the building was just over an hour, as expected.  Given the numbers in Erie County, it could have been so much longer.  Please thank your team for making this process so easy and efficient.  These are difficult times.  We could all use more compliments and fewer complaints.”

November 16, 2020