Stop Suffering

Stop Suffering

At the first sign of the flu (aches, pains, fever, congestion), come to Immediate Care. If you do test positive, we may be able to help lessen the length and severity of your illness.

Western New York

Western New York

We are pleased to announce we are accepting Fidelis Care.

Welcome Fidelis Care patients!

Convenience, Quality and Control

Convenience, Quality and Control

Manage your urgent care experience from the beginning. Log on, select your projected treatment time, and spend your time with the ones you love.

Learn More
We’re here to care for you!

We’re here to care for you!

Same occupational services offered, now at all locations with extended hours.

    • Locations

      • 2099 Niagara Falls Blvd.
        Amherst, NY 14228
      • 716.564.2273
        716.564.2272 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 2497 Delaware Avenue
        Buffalo, NY 14216
      • 716.874.2273
        716.874.2274 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 5014 Transit Road
        Cheektowaga, NY 14043
      • 716.684.2273
        716.684.2274 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 3050 Orchard Park Road
        Orchard Park, NY 14224
      • 716.675.3700
        716.674.0395 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 7616 Transit Road
        Williamsville, NY 14221
      • 716.204.2273
        716.817.9905 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
    • Insurance

      We accept most major insurance plans, including BlueCross BlueShield and Independent Health, and we are continuously working to expand our network. Urgent care co-pays and fees are substantially lower than those charged by hospital emergency rooms. We require a deposit for self-pay patients and those with high deductible plans.

      Learn More
    • Services

      Our Board Certified and emergency medicine trained providers treat non-life threatening injuries and illnesses. We have CLIA-certified labs and digital x-rays at all of our sites so we can diagnose and treat higher acuity cases than any other urgent care center in WNY.

      Learn More

    Locations

    We have five locations to serve you in Amherst, Buffalo, Clarence/Williamsville, Cheektowaga/Lancaster and Orchard Park. All WNY Immediate Care centers have plenty of convenient, off-street parking. We also provide complimentary Wi-Fi and beverages, a children’s play area and flat-screen TVs in each patient room. Open 365 days per year. We have additional locations in Rochester, New York.

    Just north of the I-290 and The Home Depot, next door to the Pancake House

    • 2099 Niagara Falls Blvd.
      Amherst, NY 14228
    • 716.564.2273
      716.564.2272 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • James Giallella, RN
      Site Administrator
    • Mark Podlas, MD
      Medical Director

    Just north of Hertel Avenue, next door to Frank's Sunny Italy

    • 2497 Delaware Avenue
      Buffalo, NY 14216
    • 716.874.2273
      716.874.2274 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • Jamie Tolsma, RN
      Site Administrator
    • Joseph Chow, MD, MBA
      Medical Director

    Between Losson Road and Como Park Boulevard, just north of Wegmans

    Just north of the Tops/Lowes plaza, next door to Leisure Rinks and Duff’s Restaurant

    Across from Eastern Hills Mall

    • 7616 Transit Road
      Williamsville, NY 14221
    • 716.204.2273
      716.817.9905 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • Jamie Tolsma, RN
      Site Administrator
    • Mark Podlas, MD
      Medical Director

    Insurance

    Like most private physician practices, Western New York Immediate Care requires payment at the time of service. Fees vary depending on the level of service provided. We accept most major insurance plans. In most cases, Western New York Immediate Care fees and co-pays are substantially lower—usually one-third of the cost—than those charged by emergency rooms.

    At the time of service, patients are required to pay the urgent care co-pay as determined by their insurance carrier (usually $25 - $75). This co-pay is typically substantially less than that charged by hospital emergency departments.

    Many patients with high deductible plans are choosing urgent care for their healthcare needs. We help provide you a lower cost of care option without compromising quality. For patients with high deductible plans we require a pre-payment deposit. If deductible requirements have been satisfied, with verification from the insurance company, only the co-pay determined by your insurance carrier is required. ​​​​

    As a service to our senior population, we participate with Medicare Part B. We also participate with various Medicare Advantage Plans, sometimes called "Part C" or "MA Plans," that are offered by private companies. If you have a Medicare Advantage Plan or a secondary plan and your insurance card says “Medicare,” Federal law provides for you to be seen at any emergency room or qualified urgent care center.

    A pre-payment of $150 is required from every patient who maintains membership in a non-participating insurance plan. We will “courtesy bill” all plans, meaning we will submit the claim on the patient’s behalf, and the insurance company may reimburse the patient depending on his or her contracted plan.

    A pre-payment deposit is required from every patient who presents to Immediate Care without valid health insurance coverage, is on Medicaid, is otherwise a non-insured private pay patient, or maintains a high deductible insurance plan.

    Services

    Immediate Care providers and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. We also provide a full line of occupational health services. From pre-employment physicals to care and evaluation of job injuries, including Workers’ Compensation Case Management.

    If it hurts a little or a lot, we can help. Don’t take the chance of a more serious injury or infection, let our healthcare professionals diagnose and treat you in about an hour. Below are some of the injuries we treat.

    • Animal and Insect Bites

      We treat a variety of animal bites from household pets to wild animals and seasonal bites from spiders, ticks and other insects.

    • Sprains, Fractures, Broken Bones

      We treat sprains, strains, broken bones and dislocations. We can provide splinting and can quickly arrange for orthopedic care.

    • Burns

      Burns can be painful and, when left untreated, can become infected and leave permanent scars. We treat first- and second-degree burns, along with symptoms of sunburn.

    • Poison Ivy, Oak and Sumac

      We provide options for dealing with the itching, and help to contain it. If the rash is widespread or results in a large number of blisters, our providers may prescribe an oral corticosteroid. If a bacterial infection has developed, our providers may prescribe an oral antibiotic.

    • Cuts and Lacerations

      We administer stitches (sutures) and properly clean and bandage cuts and lacerations.

    • Workers’ Compensation Cases

      We treat initial injuries and manage follow-up care to "enable rather than
      disable" injured employees.

    When you or a loved one is sick, you want to feel better fast. If your physician is unavailable, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the illnesses we treat.

    • Abdominal Pain

      There are many causes of abdominal pain, ranging from common “stomach bugs” to more serious causes such as appendicitis.  We can evaluate and treat most causes of abdominal pain; for those that need a higher level of diagnostics and treatment we will refer to the appropriate facility.

    • Ear Infections

      We treat ear infections in children and adults. We also perform an ear wax flush for impacted ears.

    • Allergies

      We treat non-life theatening allergy symptoms caused by pets, food, chemicals, pollen and numerous other natural and man-made irritants.

    • Eye Problems (minor)

      We treat minor eye problems such as a scratched cornea and eye injuries associated with welding.

    • Asthma

      Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing and shortness of breath. Asthma can't be cured, but its symptoms can be controlled.

    • Gynecologic and Genitourinary Problems

      We treat pelvis inflammatory disease.

    • Backaches, Back Pain

      Your spine is a column of more than 30 bones (vertebrae) held together by muscles, tendons and ligaments and cushioned by shock-absorbing disks. A problem in any part of your spine can cause back pain.

    • Headaches

      Headaches have many symptoms including light sensitivity, vision abnormalities, allergies, nausea, vomiting and more. Severe headaches can be serious and should be evaluated by a medical professional.

    • Bronchitis

      Bronchitis is an inflammation of the lining of your bronchial tubes, which carry air to and from your lungs. People who have bronchitis often cough up thickened mucus, which can be discolored.

    • Nose Bleeds

      Our providers offer effective packing for nose bleeds.

    • Chronic Obstructive Pulmonary Disease (COPD)

      We have the expertise and the x-ray equipment to diagnose and treat chronic obstructive pulmonary disease.

    • Pneumonia

      Pneumonia is an infection that inflames the air sacs in one or both lungs. A variety of organisms, including bacteria, viruses and fungi, can cause pneumonia. Antibiotics and antiviral medications can treat many common forms of pneumonia.

    • Cold and Flu Symptoms

      We can treat your cold and flu symptoms including fevers, congestion and related discomfort. We have Rapid Flu tests available to accurately diagnose this illness.

    • Sore Throats

      A sore throat is the primary symptom of pharyngitis — inflammation of the throat (pharynx) and can be caused by viral or bacterial infection.

    • Dehydration

      Dehydration, as evidenced by excessive thirst, dry mouth or skin, little or no urination, severe weakness, dizziness or lightheadedness, or dark-colored urine, is treated with IV fluid replacement.

    • Urinary Tract Infections (UTI)

      A urinary tract infection is an infection in any part of your urinary system — your kidneys, ureters, bladder and urethra. Antibiotics are the typical treatment for a UTI.

    • Diarrhea

      Acute and chronic diarrhea can have numerous causes that determine treatment options. Diarrhea can be serious and sometimes lead to dehydration.

    • Vomiting

      We treat vomiting symptoms from food poisoning, stomach flu, abdominal pain and other digestive illnesses.

    Our centers have comparable equipment to that of free-standing Emergency Departments such as ultrasound and digital radiology capabilities. Our use of the most advanced medical technologies saves our patients time and money.

    • Electrocardiogram (EKG)

      EKGs are used to diagnose heart abnormalities.

    • Ultrasound

      Ultrasound is a diagnostic medical imaging technique used to visualize muscles, tendons, and many internal organs to capture their size, structure and any pathological lesions with real time tomographic images. An outside source provides Ultrasound testing at our centers. Hours of service varies based on Immediate Care location.

    • Pregnancy Testing

      We provide accurate pregnancy testing services.

    • X-rays

      Our centers offer full digital x-ray capabilities. Your x-rays are read by Board Certified radiologists.

    • STD Testing

      We test for sexually transmitted diseases (STDs) such as herpes, gonorrhea, and chlamydia.

    We have on-site laboratories for increased efficiencies and convenience. Immediate Care laboratories are CLIA certified by the Centers for Medicare & Medicaid Services (CMS) ensuring accuracy and safety. Some of our in-house labs are described below.

    • Complete Blood Count

      Our lab equipment can test for red and white cell counts as well as hemoglobin levels.

    • Rapid Flu Swab

      Through a simple test we can diagnose the flu. If diagnosed early, we can prescribe medications that can lessen the severity and duration of certain flu viruses.

    • Complete Metabolic Panel (CMP)

      A CMP is a group of blood tests. They provide an overall picture of your body’s chemical balance and metabolism.

    • Rapid HIV Test

      This blood test for HIV is performed in our facility, and results are provided prior to patients leaving.

    • Glucose

      Immediate results for blood sugar and anticoagulant levels.

    • Rapid RSV Test

      Rapid RSV (Respiratory Syncytial Virus) test for common viral respiratory infection that produces immediate results.

    • Mono Screen

      The mono test is used to help determine whether a person with symptoms has infectious mononucleosis (mono).

    • Rapid Strep Test

      Rapid strep test is used to quickly diagnose streptococcus infections.

    • Occult Blood

      Tests for the presence of microscopic or invisible blood in the stool. Fecal occult blood can be a sign of a problem in your digestive system, a polyp, ulcer, hemorrhoid or more serious problems.

    • Urinalysis

      There is an array of tests performed on urine, making it one of the most common methods of medical diagnosis.

    • PT/INR

      Prothrombin time (PT) is a blood test that measures how long it takes blood to clot. A prothrombin time test is used to check whether medicine to prevent blood clots is working and within normal range.

      A PT test may also be called an INR test. INR (international normalized ratio) stands for a way of standardizing the results of prothrombin time tests.

    Our superb medical staff can administer physicals for a variety of needs.

    • DOT/FMCS

      DOT/FMCS physicals evaluate whether or not a driver is healthy enough to operate a commercial motor vehicle. A driver with health issues like sleep apnea, diabetes, poor vision and high blood pressure could be hazardous if medical conditions become unmanageable while driving. A Department of Transportation (DOT) physical examination must be conducted by a licensed medical examiner that is listed in the Federal Motor Carrier Safety Administration (FMCSA) National Registry (NCRME). Please call our offices to arrange a convenient and timely appointment with one of our NCRME registered providers. 

    • School

      We administer school physicals for students of all grade levels. Please bring immunization records and all required forms.

    • Sports

      We administer physicals required for sports teams of all ages. Please bring immunization records and all required forms.

    • Work

      We administer pre-employment, fit-for-duty and executive physicals through our sister organization, Pulse Occupational Medicine.

    Prevention is the first priority for illness-free living. We encourage everyone to regularly see their primary care physician. However, we do provide select preventative care options as a convenience for patients.

    • Blood Pressure Screening

      If your primary care physician is unavailable and you suspect a problem with your blood pressure, please come in for a blood pressure check by our qualified providers.

    • Vaccinations

      We administer a variety of preventative vaccinations including hepatitis B, flu shot, PPD, T-DAP and traveler’s medicine shots.

    We have extensive experience in the occupational health field helping businesses reduce injuries, lower costs and promote a safe workplace. We offer comprehensive occupational health services to organizations of all sizes from small start-ups to large corporations with hundreds of employees.

    • Drug and Alcohol Testing

      Our rapid drug screening technology, offered at all sites, benefits both employers and their employees. Services include urine collections, breath alcohol testing, hair collections, random consortium programs, and Medical Review Officer (MRO) oversight.

    • On-Site Support

      Our providers will travel to your location for on-site clinics, company physician services and college health clinical services.

    • Educational Programs


      We offer customized programs in personal health and wellbeing, managing chronic illnesses, safety and prevention, understanding healthcare options and expenditures, nutrition and physical activity plans, and more.

    • Physicals

      We perform all necessary medical evaluations such as Comprehensive Medical Evaluations (CME), pre-placement, annual, return-to-work, basic exam, Federal/DOT, Nuclear (NCR), OSHA Medical surveillance, Firefighter, etc.

    • Health and Wellness Programs

      We help organizations develop wellness programs that promote employee buy in and inspire success. Our programs actively engage members in maintaining their own health; reduce the overall cost of healthcare, Workers’ Compensation claims and lost work time; and support positive lifestyle change.

    • Pre-Placement Evaluation

      Pre-placement evaluations include physicals, drug screens, immunizations, mask fittings and vision and hearing tests.

    • Immunizations and Influenza Vaccinations

      We offer a large variety of immunizations needed for various occupational situations.

    • Testing

      We offer a full complement of testing services including vision screening, audiology testing, hearing conservation, spirometry and pulmonary function testing (PFT), x-rays and laboratory tests.

    • Independent Medical Evaluations (IME)

      We have extensive experience conducting IMEs, at the request of employers and insurance carriers, to provide independent and objective opinion of the clinical status of an individual who was injured at work.

    • Treatment and Evaluations

      We provide blood borne pathogen testing & treatment and fitness-for-duty evaluations. We are committed to "treat right medically"!  We evaluate what the patient can do, not what they can’t do. Our providers follow the evidence-based national and state guidelines for Workers’ Compensation.

    • Injury Care

      Injured employees are diagnosed and treated quickly by our qualified medical professionals. 

    • Workers’ Compensation Cases

      We treat initial injuries and manage follow-up care to "enable rather than disable" injured employees.

    Contact

    Ultimately, patients are the reason Western New York Immediate Care exists. We constantly work to make patients’ experiences positive ones. Please direct your questions or concerns to the Site Administrator of the facility you visited. To report concerns about patient safety or quality of care, please contact Dr. Joseph Chow, President TeamHealth Ambulatory. For the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    For Billing Questions:

    • Urgent Care Billing of TeamHealth
      1 John James Audubon Parkway
      Suite 200
      Amherst, NY 14228
    • 716.817.1901

    Corporate Office:

    • TeamHealth Urgent Care
      1 John James Audubon Parkway
      Amherst, NY 14228
    • 716.204.4500
      716.204.4501 (fax)

     

    Excellent care. I prefer IC over any other urgent care provider. Recommend it to family and friends often.

    — Buffalo

    About

    Mission: Providing acute episodic for minor illness and injury in children and adults. Vision: Immediate Care strives to be a leader in the healthcare industry while continually exceeding the expectations of the patients, partners and communities we serve. Values: Innovative solutions, accountable leadership, excellence and integrity.

    WNY Immediate Care was founded in 2005 by local emergency medicine physicians. Today, the practice is managed by TeamHealth, a national healthcare management organization. TeamHealth staffs and manages urgent care facilities with hospital partners throughout the United States. Offices for the national TeamHealth Urgent Care division are located in Amherst, New York.

    With five free-standing centers in Buffalo and four in Rochester, Immediate Care is the urgent care market leader in Western New York caring for more than 125,000 patients each year. Regardless of our size, we are committed to total patient satisfaction. The vast majority of our patients report that they are “very satisfied” with our services, and 99% say that they “would return again.” We create an environment and experience that exceeds expectations.

    Immediate Care has met the rigorous accreditation standards of The Urgent Care Association of America (UCAOA). The UCAOA is one of the nation’s premier independent organizations for urgent care.  Members are recognize for the highest quality and safety requirements.

    • Joseph Chow, MD, MBA ViewHide Bio Joseph Chow, MD, MBA
      President, TeamHealth Urgent Care

      Joe_Chow@teamhealth.com
      716.204.4500

      Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, President, TeamHealth Urgent Care. Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at our facilities.

      Dr. Chow joined our organization in 2007. He received the Medical Director of the Year Award in 2013. Dr. Chow now oversees the medical care delivered at all Immediate Care and TeamHealth-affiliated urgent care facilities across the country.

      Dr. Chow is board certified in Family Practice. He graduated Summa Cum Laude with a Bachelor’s degree in Biology from the University at Buffalo. He earned his Medical Doctorate from the University at Buffalo School of Medicine. Dr. Chow completed his residency in Family Medicine at the University at Rochester. He also earned a Master's of Business Administration from the University at Buffalo in 2014, graduating with Beta Gamma Sigma honors.

      In addition to his position with TeamHealth, Dr. Chow has served as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He volunteers at a local underserved health clinic where he precepts medical students.

      Prior to joining TeamHealth, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as the attending physician for the Gow School, and sports physician at the Springville Griffith Institute.

    • Mark Podlas, MD ViewHide Bio Mark Podlas, MD
      Medical Director

      Mark_Podlas@teamhealth.com
      716.564.2273

      Dr. Mark Podlas has made significant strides in the Western New York Medical community for over three decades. Throughout his career, Dr. Podlas has used his passion for people and extensive medical training to nobly serve thousands of patients in Western New York. His patients describe him as being “warm, wonderful and witty” and “very professional and caring.”

      Dr. Podlas is intimately familiar with WNY and the people of this region. Dr. Podlas attended Canisius College for his undergraduate studies, before graduating as a history major in 1981. After graduation, Dr. Podlas traveled to Mexico where he earned his medical degree from the University Autonamous of Guadalajara in 1985. Upon graduation, Dr. Podlas returned to Buffalo to complete his residency at Sisters of Charity Hospital where he was awarded The Austin Flint Award for Best Resident in 1989. That same year, Dr. Podlas was appointed Chief Medicine Resident of Internal Medicine by his superiors for his exemplary aptitude as a resident.

      Dr. Podlas is board certified in internal medicine. He joined Western New York Immediate Care in 2005 after working 15 years as an emergency physician within the Catholic Health System. Currently, Dr. Podlas serves as the medical director at Western New York Immediate Care where he organizes and oversees all medical care.

      As a respected member of the national medical community, Dr. Podlas has served as an Associate member of the American Medical Association, the largest association of physicians and medical students in the United States and as an Associate Member of the American College of Physicians, a national organization of internal medicine physicians.

    • James J. Breitwieser Jr. RN, BSN ViewHide Bio James J. Breitwieser Jr. RN, BSN
      Director of Operations

      Jim_Breitwieser@teamhealth.com
      716.675.3700

      James Breitwieser Jr joined our organization as a Site Administrator for WNY Immediate Care in November 2011.  Mr. Breitwieser is responsible for day-to-day operations, leadership of clinical and clerical staff and satisfaction at the urgent care center.

      Mr. Breitwieser holds a Bachelor of Science degree in Nursing from Daemen College and a Masters of Business degree from Medaille Collage.

    • Jamie Tolsma, RN ViewHide Bio Jamie Tolsma, RN
      Site Administrator

      jamie_tolsma@teamhealth.com
      716.564.2273

      Jamie Tolsma joined WNY-IC in 2009 as a Registered Nurse and spent seven years work at our various locations.  Promoted in October of 2016, Ms. Tolsma, RN is now a Site Administrator. She is responsible for day-to-day operations, leadership of clinical and clerical staff, and client satisfaction at the Williamsville and Buffalo locations.

      Ms. Tolsma graduated from Trocaire College with a degree in Applied Sciences for Nursing.

    • James Giallella, RN ViewHide Bio James Giallella, RN
      Site Administrator

      james_giallella@teamhealth.com
      716.684.2273

    News

    Immediate Care is committed to a proactive approach to health and wellness. We are pleased to present information and tools for a healthy lifestyle, including a monthly e-newsletter and links to regional and national health organizations.

    • ViewHide Article Doctors Warn About Flu as Holiday Approaches
      Wednesday, December 31, 2014

      Doctors Warn About Flu as Holiday Approaches

      On 13WHAM.com
      December 23 2014, 10:47 AM EST By Rachel Glaser

      Dr. Williams said patients with flu-like symptoms are coming in at a record number. In the last two weeks, Dr. Williams said she's seen between 30 to 40 patients every day, and almost all have tested positive for the flu.

      "They come in with high fevers, body aches, headaches, cough, sore throat, abdominal pain some people have nausea and vomiting and it's really quite uncomfortable," said Dr. Williams. "People are really sick."

      The waiting room at Rochester Immediate Care was full of patients who said they had gotten the vaccine and now, months later, they've got the flu. "What happened this year that there was a little bit of a mutation in the flu virus and it's a little different from our vaccine for this year," said Dr. Williams.

      Dr. Williams says it's the perfect storm: the flu shot is less effective against the strain of the flu that seems to be more severe and more contagious and the timing couldn't be worse. "Because families are together, people have traveled, I think people who are not feeling well go to parties anyways and see other family members anyways," said Dr. Williams.

      As people head to the airport to shopping malls and then head home for the holidays, Dr. Williams said it's speeding up the spread of the virus and putting more people at risk. "Oh it is tough with the holidays," Dr. Williams said, "You really can't be around other family members, especially the very young and the very old." Those two groups are more susceptible to the complications with the flu.

      As for the babies and the elderly from developing viral pneumonia or other seriously, potentially deadly respiratory illnesses, Dr. Williams said some people may have to skip holiday celebrations.  "If you have a fever and flu like symptoms you really do need to stay home and a lot of people are having to stay home for as much as 5-7 days," she said.

      If diagnosed within the first two days of symptoms, doctors can prescribe an anti-viral medication like Tamiflu which might make patients feel better faster but Dr. Williams said people can be contagious for up to two weeks.

      Doctors and officials from the Monroe County Health Department said the best form of prevention is still the vaccine and they're pushing those who haven't gotten in to go out and get the shot now. While the flu shot is less effective, it still offers some protection.

      Dr. Williams said people who get vaccinated may have a less severe case of the flu than those who didn't. "It's never too late to get the vaccine. The flu season is just beginning, it could last for another month, six weeks and you get some protection from the vaccine after two weeks," said Dr. Williams.

       

       

    • ViewHide Article WNY Immediate Care Retains In-Network Status With BlueCross BlueSheild
      Monday, December 23, 2013

      Western New York Immediate Care will remain part of the BlueCross BlueShield of Western New York network.

      The New York State Supreme Court has ruled that Western New York Immediate Care will retain in-network status into 2014, according to a news release issued by the Amherst-based company.

      BlueCross BlueShield had announced on Nov. 6 that it was canceling its contract with Western New York Immediate Care after the two sides had failed to reach a new agreement.

      “We’re pleased with the court’s decision. Our goal remains the same: To provide the very highest quality health care to our community. Value, access and accountability are hallmarks of our organization,” Greg Daniel, president of TeamHealth Urgent Care Division, the management company of Western New York Immediate Care, said in a statement.

      BlueCross BlueShield issued its own statement, emphasizing the urgent-care options available to its clients.

      “We continue to advocate for lower costs and highest quality for our members,” it said. “In addition to Western New York Immediate Care’s five locations, there are an additional twelve urgent-care-center locations in Erie County that remain in BlueCross BlueShield of Western New York’s provider network."

      Western New York Immediate Care currently operates urgent-care sites in Amherst, Williamsville, Orchard Park, Cheektowaga and Buffalo.

    • ViewHide Article Hope for Customer Service in Health Care?
      Monday, July 2, 2012

      Earlier this year I wrote a column about the sorry state of customer service in medical care. But recently I had the pleasure (how often can you use that word in the context of health care?) of being treated, literally, to a striking exception.

      Last week I was getting ready for a business trip to Asia and got a sore throat the day before leaving. Preferring not to go without antibiotics if I needed them -- or worse, wind up needing medical care in China or Vietnam -- I stopped, without an appointment, into a nearby Immediate Care facility (division of TeamHealth holdings, NYSE: TMH). The company is one of a growing number of chains providing an alternative to emergency room visits and a range of other common outpatient services, from sniffles to stitches, fever to fractures, and more. But unlike any typical ER, it provides these services with as much of a focus on the patient/customer experience as on quality medical care.

      Immediate Care promises minimal wait times, immaculate facilities and pleasant, compassionate people, and during my visit they delivered flawlessly. The building looked more like a day spa than a doctor's office. I was checked in quickly and efficiently and seen within 20 minutes, and every person I dealt with -- from the front desk to the clinicians -- was smiling and unfailingly courteous, attentive and caring.

      I was so impressed by the experience that I contacted the corporate office to learn more. In keeping with the company's name and ethic, I got an immediate response. Salvatore Durante, the company's Urgent Care Operations manager, gave me a five-point summary of what makes the business tick. Interestingly -- but not surprisingly -- it's all about humans as beings, not bodies:

    • ViewHide Article UnitedHealthcare PLAN PARTICIPANTS NOW HAVE ACCESS TO WNY IMMEDIATE CARE
      Tuesday, November 29, 2016

      BUFFALO, NY (November 29, 2017) – People enrolled in UnitedHealthcare employer-sponsored, Medicaid and Medicare plans now have access to WNY Immediate Care (WNY-IC). Effective immediately, plan participants now have access to more than 28 urgent care physicians and advanced practice clinicians and can now receive a full range of Urgent Care services on an in-network basis at WNY-IC locations in Amherst, Buffalo, Cheektowaga, Orchard Park and Williamsville.

      With walk-in, after-hours and weekend availability 365 days a year, WNY-IC centers provide high-quality urgent care for common illnesses and non-life-threatening injuries under the care of board-certified physicians. Immediate Care offers digital x-rays and a robust in-house lab to help provide quick and accurate diagnoses. Due to short wait times and low co pays, WNY-IC is a convenient and affordable option for many urgent medical needs. 

      “WNY-IC is an important addition to our network, providing choices and access for patients and their families as we continue to expand into the Buffalo, NY, region,” said Pat Celli, CEO, UnitedHealthcare Community Plan of New York. “The healthy system offers urgent care to residents across a wide geographic area, providing quality, cost-effective and convenient care.”   

      “Our goal is to provide patients and families with the highest quality care in a convenient patient-centered setting,” said Joseph Chow, MD, President of WNY-IC. “We look forward to the opportunity to serve current and future UnitedHealthcare plan participants through UnitedHealthcare’s expanded coverage.”     

      About WNY Immediate Care

      The WNY Immediate Care (WNY-IC) brand was established in 2005. Today the WNY Immediate Care brand is part of TeamHealth, a national healthcare management organization. WNY-IC has five locations in the greater Buffalo region and provides care for approximately 70,000 patients each year. Urgent care centers provided high-quality immediate care for common illnesses and non-life-threatening injuries.  WNY-Immediate Care accepts insurance from more than 10 of the area’s major health insurance provides.  For more information, visit wnyimmediatecare.com.  

      About UnitedHealthcare

      UnitedHealthcare is dedicated to helping people nationwide live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers the full spectrum of health benefit programs for individuals, employers, military service members, retirees and their families, and Medicare and Medicaid beneficiaries and contracts directly with more than 1 million physicians and care professionals and 6,000 hospitals and other care facilities nationwide. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare at www.uhc.com or follow @myUHC on Twitter. 

      CONTACT: 

      Heather Vines-Tillery
      TeamHealth Ambulatory Care
      865.293.5544

      heather_vines@teamhealth.com

    • ViewHide Article Western New York Immediate Care Successfully Completes The Joint Commission Compliance and Safety Audit
      Wednesday, February 4, 2015

      Amherst, NY ­ Western New York Immediate Care has successfully earned reaccreditation from The Joint Commission, the nation’s preeminent independent body for auditing and measuring quality in healthcare.  As part of The Joint Commission’s strict compliance standards, accredited urgent care practices must undergo an onsite survey by a Joint Commission survey team every three years. Western New York Immediate Care successfully completed a rigorous 60-day compliance audit to achieve continuous accreditation.

      “Today, higher quality standards, convenience, affordability and transparency are demanded by patients who are bearing more and more out-of-pocket healthcare costs. Accreditation by The Joint Commission signifies meeting the most rigorous quality standards in the most cost-effective manner, and patients and insurance companies take note,” said Joseph L. Chow, President, Western New York Immediate Care. “As the leading urgent care provider in Western New York, our entire organization is committed to ensuring patients receive the highest quality care.”

      Western New York Immediate Care received initial accreditation from The Joint Commission in February of 2012, signifying the practice’s commitment to quality and patient satisfaction. 

      The Joint Commission survey procedure focuses on evaluating actual patient care processes by tracing patients through the care, treatment and services they receive. In addition to these patient “tracers,” surveyors conduct systems’ tracers to analyze key operational systems that directly impact the quality and safety of patient care. The objective of the survey is to evaluate the organization, and to provide education and guidance that will help staff members continue to improve the organization’s performance.  

      Established in 2005, Western New York Immediate Care has five locations in the Buffalo-Niagara Region. Immediate Care’s board certified physicians treat over 70,000 patients each year, most in about an hour. All five state-of-the-art medical centers are open 365 days per year with extended hours in order to provide comprehensive and convenient care for patients. 

    • ViewHide Article Immediate Care To Continue Participation With Blues
      Tuesday, December 24, 2013

      Immediate Care will continue to participate as an in-network urgent care center with BlueCross BlueShield of Western New York through June 30 as a result of a New York State Supreme Court ruling, according to the two organizations.

      BlueCross BlueShield on Nov. 6 announced that it would no longer consider Immediate Care a participating provider as of Jan. 1 after the urgent care company rejected its rates.

      “We’re pleased with the court’s decision. Our goal remains the same: To provide the very highest quality healthcare to our community,” Dr. Greg Daniel, president of TeamHealth Urgent Care Division, the management company of Western New York Immediate Care, said in a statement.

      “As the region’s leading health plan, we continue to advocate for lower costs and highest quality for our members,” Julie Snyder, a BlueCross BlueShield spokeswoman, said in a statement.

    • Agency for Healthcare Research and Quality: The AHRQ has compiled healthcare "report cards" that provide comparative information on the quality of health plans, hospitals, medical groups, individual physicians, nursing homes and other providers of care.
    • Complete Video Guide to Lung Disease: A collection of educational video resources offering information about the consequences, prevention techniques and treatment methods of lung disease.
    • Medline Plus, a service of the U.S. National Library of Medicine and the National Institutes of Health

    Careers

    Primary Care Plus provides you with an opportunity to put your skills to use, to become a leader in a growing organization and to be appropriately compensated—all this and you can have a life, too. We place a premium on innovation, excellence and performance.

    Available Positions
    Click here to view all available positions at TeamHealth.

    Physicians, Physician Assistants, Nurse Practitioners 

    • Competitive compensation
    • Incentive program
    • Full malpractice coverage with tail

    Position requirements:

    • ACLS and PALS certifications
    • Physicians must be Board Certified or Board Eligible in Emergency Medicine or Internal Medicine/Family Medicine with significant emergency medicine experience
    • Physician Assistants must be certified by NCCPA
    • Nurse Practitioners must be certified by AANP

    Registered Nurses, Licensed Practical Nurses, Radiology Technicians, and Patient Service Representatives

    • Highly competitive compensation and benefit package
    • Performance incentives
    • Enhanced quality of life
    • Reasonable, established shifts
    • Professional, challenging and rewarding workplace environment
    • Diverse career opportunities
      • Full-time, part-time and per diem opportunities
      • Immediate Care is managed by TeamHealth, a progressive and growing healthcare organization with contracts throughout North America

    Organizational Philosophies

    • We cultivate a strong commitment to patient satisfaction and safety
    • We recruit and retain the highest quality physicians and medical team members
    • We create an environment of effective leadership, accountability and empowerment
    • We maintain a flat organization with open access at all levels
    • We focus on operational and performance data with national benchmarks
    • We encourage creative and solution-based thinking

    Available Positions
    Click here to view all available positions at TeamHealth.

    FAQs

    Do you have questions? Good, because we have answers! And if we don’t answer your question here, please feel free to contact the Site Administrator at the Immediate Care center nearest you, or our corporate office. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    • What is an urgent care center?

      An urgent care center is used for episodic care for patients with medical conditions that require treatment. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated in a timely fashion), a patient can receive treatment at Immediate Care rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

      Immediate Care is a full-service urgent care center, meaning that we have physicians, diagnostic tools and labs on-site so we can diagnose and treat most patients in one visit. This saves time and money for patients and insurance companies.

    • Are all urgent care centers alike?

      No, not all urgent care centers are alike! The quality of providers and the level of services vary widely. To assure the highest quality care, look for a center that is accredited by The Joint Commission, which is recognized nationwide as the preeminent organization for healthcare accreditation. Immediate Care is one of the very few urgent care centers in the country that has earned The Joint Commission’s Gold Seal of Approval. This signifies our commitment to continuously achieving the highest national standards for safety and quality of care.

    • Do I need to make an appointment to visit Immediate Care Center?

      No, you never need an appointment to visit Immediate Care. Come to Immediate Care when you need prompt medical care.

    • How long will a visit to Immediate Care take?

      Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness. Patients who require tests, such as x-rays or labs, may require some additional time.

    • Who will provide my medical care?

      Immediate Care centers are staffed by board-certified physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. All of our providers—physicians, physician assistance, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.

    • How much does an office visit cost?

      Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

    • Do you accept insurance?

      Immediate Care accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit or those for free-standing emergency departments.

    We'd love to hear from you!

    Take our patient satisfaction survey

    Sign up for our e-newsletter today!