Western NY's Most Trusted Urgent Care

“The staff did an excellent job of checking us in the waiting in the car for a call to come in. We then saw the tech who took vitals etc. a very short wait the PA came, took some history understood the issues. Ordered all the tests we needed including a chest xray taken on site. After looking over the xray and test results, she ordered prescription and gave use clear instructions. It was a very positive experience with great friendly staff. If I need an urgent care I would definitely go there again.”

 2/2021

“My daughter and I visited the Orchard Park Road location of Immediate Care on Saturday evening.  I don’t know if I will receive a questionnaire to tell you this, but we had a really great experience at this facility.  This location is so well run!  We were greeted at the door by a very cheerful person (so sorry I do not remember her name).  She gave us all of the information we needed and set expectations to what our wait time might be so that we had enough time to fill out our paperwork in the car. 

Our nurse, Michelle, kept in contact with us to let us know when we would be allowed to enter the building for our tests.  Michelle was very thorough in her questions.  She took our vitals, and the test was administered quickly, and as painlessly as humanly possible.  Our doctor, Katie, arrived several minutes later to ensure we understood everything about the testing procedures.  In such a stressful time, everyone at this facility was patient, pleasant and very thorough.

Our wait time to enter the building was just over an hour, as expected.  Given the numbers in Erie County, it could have been so much longer.  Please thank your team for making this process so easy and efficient.  These are difficult times.  We could all use more compliments and fewer complaints.”

11/2020

“I wanted to provide some feedback on the Orchard Park site. I walked in with 4 kids, 2 who were sick with colds, 1 with a cold and ear infection and another completely healthy. I could completely understand how we could be overwhelming for staff.  But they were amazing!  Kind, polite, great with the kids and knowledgeable about what needed to be done to get my kids up and in their programs again.  The provider really took his time with my 2 year old, as I suspected he had an ear infection but it was difficult to get a good look.  The nurse that did the covid testing on the boys really took her time and was patient, kind and supportive towards 2 boys that were terrified. Really, just amazing staff!! “

8/2021