Urgent Care FAQs

Since 2005, our locally owned walk-in clinic has been committed to providing the highest quality urgent care for the Western New York community. Customer service is the essence of our organization—we recognize that the satisfaction and care of our patients takes precedence above all else. Our goal is to create an environment and experience that exceeds expectations.

Urgent Care FAQs

Click a question below to scroll to the answer.

What is an urgent care center?


Urgent care is a quicker and less expensive alternative to the ER. An urgent care center is used for patients with sudden medical conditions that require treatment usually within 24 hours. When experiencing a non-life threatening situation, a patient can receive treatment at Western New York Immediate Care, rather than seeking treatment at an emergency room.


If the patient is in a life-threatening situation, please call 911 right away for care.

Where is the closest urgent care to me?


With urgent medical issues, time counts. Look for an urgent care within 5-10 miles if possible. The quickest way to locate the nearest urgent care center is to turn on your smartphone’s GPS and Google “urgent care near me.”


Western New York Immediate Care has four convenient locations throughout Western New York. We are located in Amherst, Buffalo, Cheektowaga, and Orchard Park. Each location has highly qualified and caring physicians, physician assistants and staff ready to treat you and your family. No appointment necessary!


Visit our Locations page for directions and hours.

Do I need to make an appointment to visit an urgent care?


You do not need an appointment to visit any of the Western New York Immediate Care sites. Walk-ins are welcome!

For your convenience HOLD MY SPOT helps you choose a  location and time to come in that fits your schedule. Holding your spot in line is not an appointment; the time you choose is our best estimate of when you will be seen once you arrive and complete registration. A walk-in patient with a critical condition could delay your requested time. Being ill or injured is not convenient, but we are. Our caring staff is ready to help you feel better!

How long will a visit to an urgent care take?


The length of your stay will vary by urgent care. Most urgent care centers have information about wait times & treatment times on their websites, and you can call to get a time estimate.


At Western New York Immediate Care, most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness.

What kind of doctor will treat me at an urgent care?


Western New York Immediate Care centers are staffed by physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. Many physicians practice in local emergency rooms.

Does my insurance cover urgent care?


Most insurances do cover urgent care visits. The question is whether an urgent care center accepts your particular insurance.


Accepted insurances vary between urgent cares. At Western New York Immediate Care, we do accept most major insurances. View our full list of accepted insurances here. 


If your insurance company is not listed here, we are not under contract with them. However, you can come in for care on a fee-for-service (self-pay) basis. If you have any questions, please contact our office for assistance.

Do urgent care centers provide employee health services?


Not all urgent cares offer occupational health services. If they do, there will be information on their website, so check there first.


Western New York Immediate Care offers a full range of occupational medicine services.  Whether you need drug screening or care for an employee with a work-related injury, Immediate Care helps employers meet the medical requirements mandated by Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT), corporate policies, and Federal and state laws.


Visit our Occupational Health page for details on our services. 

What services are offered at urgent care centers?


Urgent care centers can diagnose and treat a variety of non-life threatening injuries and illnesses. This includes:

  • Allergies
  • Breathing problems
  • Vomiting & diarrhea
  • Dehydration
  • Acute & chronic pain
  • Cold & flu symptoms
  • Sprains & strains
  • Burns
  • Cuts
  • And more. 

Some urgent care centers are also equipped with in-house laboratories and diagnostic technologies, and some provide primary care and occupational health services.


Remember that an urgent care center is NOT an emergency room, and you should immediately go to the ER or call 911 if you are having an emergency. Also, unless you are receiving primary care through the urgent care center, you should follow up with your primary care physician to ensure full treatment and recovery.


Immediate Care physicians and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. We provide preventative medicine, routine screenings, immunizations and more to Western New York.

Can urgent care do stitches?


Western New York Immediate Care can stitch up minor injuries.


If you are bleeding profusely, or if the bleeding will not stop, immediately go to the ER.

Can urgent care do blood tests?


Western New York Immediate Care is equipped with an in-house laboratory for blood testing for in-house orders only.

Can urgent care do physicals?


We do perform physicals at Western New York Immediate Care. Walk-ins welcome!

Can urgent care perform diagnostic imaging?


Some urgent care centers have in-house diagnostic technologies. Western New York Immediate Care has x-ray machines on-site.

Can urgent care write a doctor’s note?


If you are seen at our facilities, we can provide a doctor’s note or excuse of absence upon request.

Can urgent care provide primary care services?


Western New York Immediate Care can provide primary care for patients who do not have an established family physician.  Appointments can be made for primary care.

Can urgent care centers diagnose pneumonia and other illnesses?


Many urgent care centers have diagnostic and lab testing capabilities, but not all of them do. If you think you need diagnostic services, check the urgent care website to see what they offer.


Western New York Immediate Care has laboratory and diagnostic technology in-house. Our diagnostic and testing capabilities include:

  • EKGs
  • X-rays
  • Pregnancy testing
  • STD & HIV testing
  • Flu test
  • Rapid strep test
  • Urinalysis
  • And more.

View our full list of services here.

How does HOLD MY SPOT work?


Holding your spot in line gives you the flexibility to get care at your convenience and comfort.

  1. Choose a location near you.
  2. Click HOLD MY SPOT
  3. Choose a time that works best for your schedule.
  4. Rest at home and come in when it’s close to being your turn.

Please note, holding your spot in line is not an appointment. Your time may change based on acuity levels of patients that walk in before your selected time. We will do our best to ensure you are seen as close to your selected time as possible.