Happy Summer

Happy Summer

Get outside and enjoy our beautiful region! And remember, if you need urgent care, our Board Certified physicians are here for you.

Get in the Game!

Get in the Game!

If your primary care physician is unavailable, we conduct sports physicals for $60. Please be sure to bring all necessary paperwork with you.

We've Earned It!

We've Earned It!

Our centers earned The Joint Commission accreditation in 2012, signifying our long-term commitment to the most stringent national patient safety standards.

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Five Convenient Locations

Five Convenient Locations

Pulse Occupational Medicine helps businesses and organizations reduce injuries, lower costs and promote a safe workplace. We're co-located within all Western New York Immediate Care centers.

    • Locations

      • 2099 Niagara Falls Blvd
        Amherst, NY 14228
      • 716.564.2273
        716.564.2272 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 2497 Delaware Avenue
        Buffalo, NY 14216
      • 716.874.2273
        716.874.2274 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 5014 Transit Road
        Cheektowaga, NY 14043
      • 716.684.2273
        716.684.2274 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 3050 Orchard Park Road
        Orchard Park, NY 14224
      • 716.675.3700
        716.674.0395 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
      • 7616 Transit Road
        Williamsville, NY 14221
      • 716.204.2273
        716.817.9905 (fax)
      • Mon-Fri 9am – 9pm
        Sat-Sun 9am – 8pm
    • Insurance

      We accept most major insurance plans, including BlueCross BlueShield and Independent Health, and we are continuously working to expand our network. Urgent care co-pays and fees are substantially lower than those charged by hospital emergency rooms. We require a deposit for self-pay patients and those with high deductible plans.

      Learn More
    • Services

      Our Board Certified and emergency medicine trained providers treat non-life threatening injuries and illnesses. We have CLIA-certified labs and digital x-rays at all of our sites so we can diagnose and treat higher acuity cases than any other urgent care center in WNY.

      Learn More

    Locations

    We have five locations to serve you in Amherst, Buffalo, Clarence/Williamsville, Cheektowaga/Lancaster and Orchard Park. All WNY Immediate Care centers have plenty of convenient, off-street parking. We also provide complimentary Wi-Fi and beverages, a children’s play area and flat-screen TVs in each patient room. Open 365 days per year. We have additional locations in Rochester, New York and Austin, Texas and more centers opening soon!

    Just north of I-290, next to The Pancake house

    • 2099 Niagara Falls Blvd
      Amherst, NY 14228
    • 716.564.2273
      716.564.2272 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • Mary Sharp, RN, MSHSA
      Site Administrator
    • Mark Podlas, MD
      Medical Director

    Just north of Hertel Avenue, next door to Frank's Sunny Italy

    • 2497 Delaware Avenue
      Buffalo, NY 14216
    • 716.874.2273
      716.874.2274 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • Maria Gambino, RN, MBA
      Site Administrator
    • Mark Podlas, MD
      Medical Director

    Between Losson Road and Como Park Boulevard, just north of Wegmans

    Just north of the Tops/Lowes plaza, next door to Leisure Rinks and Duff’s Restaurant

    Across from Eastern Hills Mall

    • 7616 Transit Road
      Williamsville, NY 14221
    • 716.204.2273
      716.817.9905 (fax)
    • Mon-Fri 9am – 9pm
      Sat-Sun 9am – 8pm
    • Brenda Ackley, MHA
      Site Administrator
    • Edward Cosgrove, MD
      Medical Director

    Insurance

    Like most private physician practices, Western New York Immediate Care requires payment at the time of service. Fees vary depending on the level of service provided. We accept most major insurance plans. In most cases, Western New York Immediate Care fees and co-pays are substantially lower—usually one-third of the cost—than those charged by emergency rooms.

    At the time of service, patients are required to pay the urgent care co-pay as determined by their insurance carrier (usually $25 - $75). This co-pay is typically substantially less than that charged by hospital emergency departments.

    A pre-payment deposit of $150 is required prior to service for patients who maintain membership in High Deductible Plans. If deductible requirements have been satisfied, with verification from the insurance company, only the co-pay (determined by your insurance carrier) is required.

    As a service to our senior population, we participate with Medicare Part B. We also participate with various Medicare Advantage Plans, sometimes called "Part C" or "MA Plans," that are offered by private companies. If you have a Medicare Advantage Plan or a secondary plan and your insurance card says “Medicare,” Federal law provides for you to be seen at any emergency room or qualified urgent care center.

    A pre-payment of $150 is required from every patient who maintains membership in a non-participating insurance plan. We will “courtesy bill” all plans, meaning we will submit the claim on the patient’s behalf, and the insurance company may reimburse the patient depending on his or her contracted plan.

    A pre-payment deposit of $240 is required from every patient who presents to Western New York Immediate Care without valid health insurance coverage, or is on Medicaid, or who is otherwise a non-insured private pay patient.

    Services

    Immediate Care providers and staff are trained to diagnose and treat most non-life threatening injuries and illnesses. Through our sister organization, Pulse Occupational Medicine, our experienced healthcare professionals also provide a full array of occupational and industrial medicine services.

    If it hurts a little or a lot, we can help. Don’t take the chance of a more serious injury or infection, let our healthcare professionals diagnose and treat you in about an hour. Below are some of the injuries we treat.

    • Sprains, Fractures, Broken Bones

      We treat sprains, strains, broken bones and dislocations. We can provide splinting and can quickly arrange for orthopedic care.

    • Poison Ivy, Oak and Sumac

      We provide options for dealing with the itching, and help to contain it. If the rash is widespread or results in a large number of blisters, our providers may prescribe an oral corticosteroid. If a bacterial infection has developed, our providers may prescribe an oral antibiotic.

    • Cuts and Lacerations

      We administer stitches (sutures) and properly clean and bandage cuts and lacerations.

    • Burns

      Burns can be painful and, when left untreated, can become infected and leave permanent scars. We treat first- and second-degree burns, along with symptoms of sunburn.

    • Animal and Insect Bites

      We treat a variety of animal bites from household pets to wild animals and seasonal bites from spiders, ticks and other insects.

    When you or a loved one is sick, you want to feel better fast. If your physician is unavailable, let our healthcare professionals diagnose and treat you in about an hour. Below are just some of the illnesses we treat.

    • Abdominal Pain

      Abdominal pain is a symptom of appendicitis, gall bladder pain, diverticulitis and many other intestinal illnesses.

    • Ear Infections

      We treat ear infections in children and adults. We also perform an ear wax flush for impacted ears.

    • Allergies

      We treat non-life theatening allergy symptoms caused by pets, food, chemicals, pollen and numerous other natural and man-made irritants.

    • Eye Problems (minor)

      We treat minor eye problems such as a scratched cornea and eye injuries associated with welding.

    • Asthma

      Asthma is a condition in which your airways narrow and swell and produce extra mucus. This can make breathing difficult and trigger coughing, wheezing and shortness of breath. Asthma can't be cured, but its symptoms can be controlled.

    • Gynecologic and Genitourinary Problems

      We treat pelvis inflammatory disease.

    • Backaches, Back Pain

      Your spine is a column of more than 30 bones (vertebrae) held together by muscles, tendons and ligaments and cushioned by shock-absorbing disks. A problem in any part of your spine can cause back pain.

    • Headaches

      Headaches have many symptoms including light sensitivity, vision abnormalities, allergies, nausea, vomiting and more. Severe headaches can be serious and should be evaluated by a medical professional.

    • Bronchitis

      Bronchitis is an inflammation of the lining of your bronchial tubes, which carry air to and from your lungs. People who have bronchitis often cough up thickened mucus, which can be discolored.

    • Nose Bleeds

      Our providers offer effective packing for nose bleeds.

    • Chronic Obstructive Pulmonary Disease (COPD)

      We have the expertise and the x-ray equipment to diagnose and treat chronic obstructive pulmonary disease.

    • Pneumonia

      Pneumonia is an infection that inflames the air sacs in one or both lungs. A variety of organisms, including bacteria, viruses and fungi, can cause pneumonia. Antibiotics and antiviral medications can treat many common forms of pneumonia.

    • Cold and Flu Symptoms

      We can treat your cold and flu symptoms including fevers, congestion and related discomfort. We have Rapid Flu tests available to accurately diagnose this illness.

    • Sore Throats

      A sore throat is the primary symptom of pharyngitis — inflammation of the throat (pharynx) and can be caused by viral or bacterial infection.

    • Congestive Heart Failure (CHF)

      Congestive Heart Failure (CHF), occurs when your heart muscle doesn't pump blood as well as it should, and can be caused bymany conditions that damage the heart muscle. Patients should be properly diagnosed and seek continued medical care for this potentially serious condition.

    • Urinary Tract Infections (UTI)

      A urinary tract infection is an infection in any part of your urinary system — your kidneys, ureters, bladder and urethra. Antibiotics are the typical treatment for a UTI.

    • Dehydration

      Dehydration, as evidenced by excessive thirst, dry mouth or skin, little or no urination, severe weakness, dizziness or lightheadedness, or dark-colored urine, is treated with IV fluid replacement.

    • Vomiting

      We treat vomiting symptoms from food poisoning, stomach flu, abdominal pain and other digestive illnesses.

    • Diarrhea

      Acute and chronic diarrhea can have numerous causes that determine treatment options. Diarrhea can be serious and sometimes lead to dehydration.

    Our centers have comparable equipment to that of free-standing Emergency Departments such as ultrasound and digital radiology capabilities. Our use of the most advanced medical technologies saves our patients time and money.

    • Alcohol Breath Testing

      A breath alcohol test is an estimate of your blood alcohol concentration (BAC). The test measures the amount of alcohol in the air that you exhale.

    • Pregnancy Testing

      We provide accurate pregnancy testing services.

    • Electrocardiogram (EKG)

      EKGs are used to diagnose heart abnormalities.

    • Ultrasound

      Ultrasound is a diagnostic medical imaging technique used to visualize muscles, tendons, and many internal organs to capture their size, structure and any pathological lesions with real time tomographic images.

    • HIV, STD testing

      We test for sexually transmitted diseases (STDs) such as herpes, gonorrhea, and chlamydia.

    • X-rays

      Our centers offer full digital x-ray capabilities. Your x-rays are read by Board Certified radiologists.

    We have on-site laboratories for increased efficiencies and convenience. Immediate Care laboratories are CLIA certified by the Centers for Medicare & Medicaid Services (CMS) ensuring accuracy and safety. Some of our in-house labs are described below.

    • Cardiopulmonary Panel

      While other centers may send you away for this type of advanced laboratory work, we test for heart attacks, CHF, and blood clotting on site.

    • Mono Screen

      The mono test is used to help determine whether a person with symptoms has infectious mononucleosis (mono).

    • Complete Blood Count

      Our lab equipment can test for red and white cell counts as well as hemoglobin levels.

    • Occult Blood

      Tests for the presence of microscopic or invisible blood in the stool. Fecal occult blood can be a sign of a problem in your digestive system, a polyp, ulcer, hemorrhoid or more serious problems.

    • Chem 13

      Tests for electrolyte levels and liver function.

    • Rapid Flu Swab

      Through a simple test we can diagnose the flu. If diagnosed early, we can prescribe medications that can lessen the severity and duration of certain flu viruses.

    • Complete Metabolic Panel (CMP)

      A CMP is a group of blood tests. They provide an overall picture of your body’s chemical balance and metabolism.

    • Rapid Strep Test

      Rapid strep test is used to quickly diagnose streptococcus infections.

    • Glucose PT/INR

      Immediate results for blood sugar and anticoagulant levels.

    • Urinalysis

      There is an array of tests performed on urine, making it one of the most common methods of medical diagnosis.

    Our superb medical staff can administer physicals for a variety of needs.

    • Sports

      We administer physicals required for sports teams of all ages. Please bring immunization records and all required forms.

    • Work

      We administer pre-employment, fit-for-duty and executive physicals through our sister organization, Pulse Occupational Medicine.

    • School

      We administer school physicals for students of all grade levels. Please bring immunization records and all required forms.

    Prevention is the first priority for illness-free living. We encourage everyone to regularly see their primary care physician. However, we do provide select preventative care options as a convenience for patients.

    • Blood Pressure Screening

      If your primary care physician is unavailable and you suspect a problem with your blood pressure, please come in for a blood pressure check by our qualified providers.

    • Vaccinations

      We administer a variety of preventative vaccinations including hepatitis B, flu shot, PPD, T-DAP and traveler’s medicine shots.

    We have extensive experience in the occupational health field helping businesses reduce injuries, lower costs and promote a safe workplace. Through management of Pulse Occupational Medicine, we offer comprehensive occupational health services to organizations of all sizes from small start-ups to large corporations with hundreds of employees.

    • Case Management

      Our physicians create customized rehabilitation programs and monitor return-to-work progress.

    • On-Site Support

      Our providers will travel to your location for on-site clinics, company physician services and college health clinical services.

    • Drug and Alcohol Testing

      Our rapid drug screening technology, offered at all sites, benefits both employers and their employees. Services include urine collections, Medical Review Officer (MRO) Services, breath alcohol testing, hair collections and random consortium programs.

    • Pre-Placement Evaluation

      Pre-placement evaluations include physicals, drug screens, immunizations, mask fittings and vision and hearing tests.

    • Educational Programs


      We offer customized programs in personal health and wellbeing, managing chronic illnesses, safety and prevention, understanding healthcare options and expenditures, nutrition and physical activity plans, and more.

    • Physicals

      We perform all necessary medical evaluations such as Comprehensive Medical Evaluations (CME), pre-placement, annual, return-to-work, Federal/DOT, Nuclear (NCR), OSHA Medical surveillance, Firefighter, etc.

    • Independent Medical Evaluations (IME)

      We have extensive experience conducting IMEs, at the request of employers and insurance carriers, to provide independent and objective opinion of the clinical status of an individual who was injured at work.

    • Testing

      We offer a full complement of testing services including vision screening, audiology testing, spirometry and pulmonary function testing (PFT), x-rays and laboratory tests.

    • Injury Care

      Injured employees are diagnosed and treated quickly by our qualified medical professionals. We also offer Case Management services for follow-up, rehabilitation and fit-for-duty programs.

    • Workers’ Compensation Cases

      We treat initial injuries and manage follow-up care to "enable rather than disable" injured employees.

    • Health and Wellness Programs

      We help organizations develop wellness programs that promote employee buy in and inspire success. Our programs actively engage members in maintaining their own health; reduce the overall cost of healthcare, Workers’ Compensation claims and lost work time; and support positive lifestyle change.

    Contact

    Ultimately, patients are the reason Western New York Immediate Care exists. We constantly work to make patients’ experiences positive ones. Please direct your questions or concerns to the Site Administrator of the facility you visited. To report concerns about patient safety or quality of care, please contact Salvatore Durante, Regional Director, Urgent Care Operations, or The Joint Commission. For the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    For Billing Questions:

    • Exigence Medical Billing Services
      2351 North Forest Road
      Suite 100
      Getzville, NY 14068
    • 716.817.1901

    Corporate Office:

    • TeamHealth Urgent Care
      1 John James Audubon Parkway
      Amherst, NY 14228
    • 716.204.4500
      716.204.4501 (fax)
    • Salvatore C. Durante, MS, MBA
      Regional Director, Urgent Care Operations

     

    Dr. Chow was wonderful! Explained care in detail and has great disposition. Receptionist was very nice. Thank you!

    — Orchard Park

    About

    Mission: Providing acute episodic for minor illness and injury in children and adults. Vision: Immediate Care strives to be a leader in the healthcare industry while continually exceeding the expectations of the patients, partners and communities we serve. Values: Innovative solutions, accountable leadership, excellence and integrity.

    WNY Immediate Care was founded in 2005 by local emergency medicine physicians. Today, the practice is managed by TeamHealth, a national healthcare management organization. TeamHealth staffs and manages urgent care facilities with hospital partners throughout the United States. Offices for the national TeamHealth Urgent Care division are located in Amherst, New York.

    With five free-standing centers in Buffalo and three in Rochester, Immediate Care is the urgent care market leader in Western New York caring for more than 125,000 patients each year. Regardless of our size, we are committed to total patient satisfaction. The vast majority of our patients report that they are “very satisfied” with our services, and 99% say that they “would return again.” We create an environment and experience that exceeds expectations.

    Immediate Care has met the rigorous accreditation standards of The Joint Commission. The Joint Commission is regarded as the nation’s preeminent independent body for auditing and measuring quality in healthcare; its designation of accreditation is highly valued by hospitals, laboratories and clinics nationwide.

    • Joseph Chow, MD, MBA ViewHide Bio Joseph Chow, MD, MBA
      President, TeamHealth Urgent Care

      Joe_Chow@teamhealth.com
      716.204.4500

      Clinical superiority and patient satisfaction are of utmost concern to Dr. Joseph L. Chow, President, TeamHealth Urgent Care. Dr. Chow leads by example—he consistently receives superior patient satisfaction scores with patients oftentimes citing his compassion and care as a primary reason for their positive experiences at the centers in which he works.

      Dr. Chow joined our organization in 2007. He received the TeamHealth Urgent Care Medical Director of the Year Award in 2012. Dr. Chow now oversees the medical care delivered at all TeamHealth affiliated urgent care facilities across the country. 

      Dr. Chow is board certified in Family Practice. He graduated Summa Cum Laude with a Bachelor’s degree in Biology from the University at Buffalo. He earned his Medical Doctorate from the University at Buffalo School of Medicine in 1997. Dr. Chow completed his residency in Family Medicine at the University at Rochester. He also earned a Master's of Business Administration from the University at Buffalo in 2014, graduating with Beta Gamma Sigma honors.

      In addition to his position with TeamHealth, Dr. Chow has served as Medical Director and Medical Review Officer for DuPont Industries in Buffalo, NY. He is a Clinical Assistant Professor at the University at Buffalo’s Department of Family Medicine, and precepts medical students at a local volunteer medical clinic.

      Prior to joining TeamHealth, Dr. Chow was a Partner and Treasurer of Springville Pediatrics and Adult Care, LLP. He served as the attending physician for the Gow School, and sports physician at the Springville Griffith Institute.

    • Edward Cosgrove, MD ViewHide Bio Edward Cosgrove, MD
      Medical Director

      Ed_Cosgrove@teamhealth.com
      716.204.2773

      Dr. Edward J. Cosgrove is the medical director of Western New York Immediate Care’s Williamsville facility. Dr. Cosgrove is responsible for setting and maintaining policies for medical care, providing oversight and quality assurance for physicians and staff, assisting with physician recruiting and patient satisfaction.

      Dr. Cosgrove is board certified in internal medicine with over 10 years’ experience working in emergency departments. He is certified in advanced cardiac life support, pediatric advanced life support and advanced trauma life support. A member of the Erie County and the New York State Medical Society along with the American Medical Association, he has also served on committees for the Erie County Medical Society.

      He serves as an attending physician in the emergency departments of Sisters of Charity Hospital, St. Joseph Hospital, Kenmore Mercy Hospital, Mercy Hospital of Buffalo, and Olean General Hospital. He has also been a staff physician at Sheehan Memorial Hospital and the Erie County Holding Center and spent time as the team physician for the Canisius High School football team.

      In addition to being a physician, Dr. Cosgrove is an attorney. He graduated cum laude from the University at Buffalo School of Law in 2000. Admitted to the New York State Bar in 2000, Dr. Cosgrove utilizes his law degree in the management of our urgent care operations and as an associate in practice with his family’s multispecialty law firm providing expertise on medical-legal issues.

      Dr. Cosgrove graduated from the University at Buffalo School of Medicine and Biomedical Sciences in 1994, completing his residency in internal medicine at the University at Buffalo Health Consortium in 1997. He holds a bachelor’s degree in English from the University of Notre Dame.

    • Mark Podlas, MD ViewHide Bio Mark Podlas, MD
      Medical Director

      Mark_Podlas@teamhealth.com
      716.564.2273

      Dr. Mark Podlas has made significant strides in the Western New York Medical community for over three decades. Throughout his career, Dr. Podlas has used his passion for people and extensive medical training to nobly serve thousands of patients in Western New York. His patients describe him as being “warm, wonderful and witty” and “very professional and caring.”

      Dr. Podlas is intimately familiar with WNY and the people of this region. Dr. Podlas attended Canisius College for his undergraduate studies, before graduating as a history major in 1981. After graduation, Dr. Podlas traveled to Mexico where he earned his medical degree from the University Autonamous of Guadalajara in 1985. Upon graduation, Dr. Podlas returned to Buffalo to complete his residency at Sisters of Charity Hospital where he was awarded The Austin Flint Award for Best Resident in 1989. That same year, Dr. Podlas was appointed Chief Medicine Resident of Internal Medicine by his superiors for his exemplary aptitude as a resident.

      Dr. Podlas is board certified in internal medicine. He joined Western New York Immediate Care in 2005 after working 15 years as an emergency physician within the Catholic Health System. Currently, Dr. Podlas serves as the medical director at Western New York Immediate Care where he organizes and oversees all medical care.

      As a respected member of the national medical community, Dr. Podlas has served as an Associate member of the American Medical Association, the largest association of physicians and medical students in the United States and as an Associate Member of the American College of Physicians, a national organization of internal medicine physicians.

    • Salvatore C. Durante, MS, MBA ViewHide Bio Salvatore C. Durante, MS, MBA
      Regional Director, Urgent Care Operations

      salvatore_durante@teamhealth.com
      716.204.4500

      Mr. Durante joined our team as Manager of Urgent Care Operations for The Exigence Group in 2010; he is now Regional Director, Urgent Care Operations for TeamHealth. In this capacity he oversees the operations and functions of all Immediate Care centers throughout the country, including Pulse Occupational Medicine. 

      Mr. Durante earned a Master of Business Administration (MBA) degree, with a concentration in healthcare systems management. He also has a master's degree in Counseling.

      Mr. Durante has over 20 years experience in the healthcare industry in hospital systems, physician practice management and nonprofit healthcare organizations. He has held positions of CFO & COO in a large primary care physician group practice, CAO for a large behavioral healthcare provider, CFO for a large behavioral healthcare provider, and most recently was CEO of a start-up HMO/PACE provider. Mr. Durante has also operated his own management consulting practice, specializing in strategic planning and improvement strategies for nonprofit and healthcare organizations.

    • Brenda Ackley, MHA ViewHide Bio Brenda Ackley, MHA
      Site Administrator

      Brenda_Ackley@teamhealth.com
      716.204.2773

      Brenda Ackley joined our organization as a Site Administrator for WNY Immediate Care in September 2010. Ms. Ackley is responsible for day-to-day operations, leadership of clinical and clerical staff in addition to patient satisfaction at the urgent care center.

      Ms. Ackley holds a Bachelor’s degree from Fredonia and a Master’s degree in Health Services Administration from Xavier in Cincinnati.

    • James J. Breitwieser Jr. RN, BSN ViewHide Bio James J. Breitwieser Jr. RN, BSN
      Site Administrator

      Jim_Breitwieser@teamhealth.com
      716.675.3700

      James Breitwieser Jr joined our organization as a Site Administrator for WNY Immediate Care in November 2011.  Mr. Breitwieser is responsible for day-to-day operations, leadership of clinical and clerical staff and satisfaction at the urgent care center.

      Mr. Breitwieser holds a Bachelor of Science degree in Nursing from Daemen College and a Masters of Business degree from Medaille Collage.

    • Maria Gambino, RN, MBA ViewHide Bio Maria Gambino, RN, MBA
      Site Administrator

      Maria_Gambino@Teamhealth.com

    • Mary Sharp, RN, MSHSA ViewHide Bio Mary Sharp, RN, MSHSA
      Site Administrator

      Mary_Sharp@teamhealth.com
      716.564.2273

      Mary Sharp joined our organization as a Site Administrator for WNY Immediate Care in January, 2010. Ms. Sharp is responsible for day-to-day operations, leadership of clinical and clerical staff and patient satisfaction at the urgent care center.

      Ms. Sharp holds a Bachelor of Science degree in Nursing from UB and a Masters of Health Services Administration degree from D’Youville College.

    News

    Immediate Care is committed to a proactive approach to health and wellness. We are pleased to present information and tools for a healthy lifestyle, including a monthly e-newsletter and links to regional and national health organizations.

    • ViewHide Article Doctors Warn About Flu as Holiday Approaches
      Wednesday, December 31, 2014

      Doctors Warn About Flu as Holiday Approaches

      On 13WHAM.com
      December 23 2014, 10:47 AM EST By Rachel Glaser

      Dr. Williams said patients with flu-like symptoms are coming in at a record number. In the last two weeks, Dr. Williams said she's seen between 30 to 40 patients every day, and almost all have tested positive for the flu.

      "They come in with high fevers, body aches, headaches, cough, sore throat, abdominal pain some people have nausea and vomiting and it's really quite uncomfortable," said Dr. Williams. "People are really sick."

      The waiting room at Rochester Immediate Care was full of patients who said they had gotten the vaccine and now, months later, they've got the flu. "What happened this year that there was a little bit of a mutation in the flu virus and it's a little different from our vaccine for this year," said Dr. Williams.

      Dr. Williams says it's the perfect storm: the flu shot is less effective against the strain of the flu that seems to be more severe and more contagious and the timing couldn't be worse. "Because families are together, people have traveled, I think people who are not feeling well go to parties anyways and see other family members anyways," said Dr. Williams.

      As people head to the airport to shopping malls and then head home for the holidays, Dr. Williams said it's speeding up the spread of the virus and putting more people at risk. "Oh it is tough with the holidays," Dr. Williams said, "You really can't be around other family members, especially the very young and the very old." Those two groups are more susceptible to the complications with the flu.

      As for the babies and the elderly from developing viral pneumonia or other seriously, potentially deadly respiratory illnesses, Dr. Williams said some people may have to skip holiday celebrations.  "If you have a fever and flu like symptoms you really do need to stay home and a lot of people are having to stay home for as much as 5-7 days," she said.

      If diagnosed within the first two days of symptoms, doctors can prescribe an anti-viral medication like Tamiflu which might make patients feel better faster but Dr. Williams said people can be contagious for up to two weeks.

      Doctors and officials from the Monroe County Health Department said the best form of prevention is still the vaccine and they're pushing those who haven't gotten in to go out and get the shot now. While the flu shot is less effective, it still offers some protection.

      Dr. Williams said people who get vaccinated may have a less severe case of the flu than those who didn't. "It's never too late to get the vaccine. The flu season is just beginning, it could last for another month, six weeks and you get some protection from the vaccine after two weeks," said Dr. Williams.

       

       

    • ViewHide Article WNY Immediate Care Retains In-Network Status With BlueCross BlueSheild
      Monday, December 23, 2013

      Western New York Immediate Care will remain part of the BlueCross BlueShield of Western New York network.

      The New York State Supreme Court has ruled that Western New York Immediate Care will retain in-network status into 2014, according to a news release issued by the Amherst-based company.

      BlueCross BlueShield had announced on Nov. 6 that it was canceling its contract with Western New York Immediate Care after the two sides had failed to reach a new agreement.

      “We’re pleased with the court’s decision. Our goal remains the same: To provide the very highest quality health care to our community. Value, access and accountability are hallmarks of our organization,” Greg Daniel, president of TeamHealth Urgent Care Division, the management company of Western New York Immediate Care, said in a statement.

      BlueCross BlueShield issued its own statement, emphasizing the urgent-care options available to its clients.

      “We continue to advocate for lower costs and highest quality for our members,” it said. “In addition to Western New York Immediate Care’s five locations, there are an additional twelve urgent-care-center locations in Erie County that remain in BlueCross BlueShield of Western New York’s provider network."

      Western New York Immediate Care currently operates urgent-care sites in Amherst, Williamsville, Orchard Park, Cheektowaga and Buffalo.

    • ViewHide Article Hope for Customer Service in Health Care?
      Monday, July 2, 2012

      Earlier this year I wrote a column about the sorry state of customer service in medical care. But recently I had the pleasure (how often can you use that word in the context of health care?) of being treated, literally, to a striking exception.

      Last week I was getting ready for a business trip to Asia and got a sore throat the day before leaving. Preferring not to go without antibiotics if I needed them -- or worse, wind up needing medical care in China or Vietnam -- I stopped, without an appointment, into a nearby Immediate Care facility (division of TeamHealth holdings, NYSE: TMH). The company is one of a growing number of chains providing an alternative to emergency room visits and a range of other common outpatient services, from sniffles to stitches, fever to fractures, and more. But unlike any typical ER, it provides these services with as much of a focus on the patient/customer experience as on quality medical care.

      Immediate Care promises minimal wait times, immaculate facilities and pleasant, compassionate people, and during my visit they delivered flawlessly. The building looked more like a day spa than a doctor's office. I was checked in quickly and efficiently and seen within 20 minutes, and every person I dealt with -- from the front desk to the clinicians -- was smiling and unfailingly courteous, attentive and caring.

      I was so impressed by the experience that I contacted the corporate office to learn more. In keeping with the company's name and ethic, I got an immediate response. Salvatore Durante, the company's Urgent Care Operations manager, gave me a five-point summary of what makes the business tick. Interestingly -- but not surprisingly -- it's all about humans as beings, not bodies:

    • ViewHide Article Western New York Immediate Care Successfully Completes The Joint Commission Compliance and Safety Audit
      Wednesday, February 4, 2015

      Amherst, NY ­ Western New York Immediate Care has successfully earned reaccreditation from The Joint Commission, the nation’s preeminent independent body for auditing and measuring quality in healthcare.  As part of The Joint Commission’s strict compliance standards, accredited urgent care practices must undergo an onsite survey by a Joint Commission survey team every three years. Western New York Immediate Care successfully completed a rigorous 60-day compliance audit to achieve continuous accreditation.

      “Today, higher quality standards, convenience, affordability and transparency are demanded by patients who are bearing more and more out-of-pocket healthcare costs. Accreditation by The Joint Commission signifies meeting the most rigorous quality standards in the most cost-effective manner, and patients and insurance companies take note,” said Joseph L. Chow, President, Western New York Immediate Care. “As the leading urgent care provider in Western New York, our entire organization is committed to ensuring patients receive the highest quality care.”

      Western New York Immediate Care received initial accreditation from The Joint Commission in February of 2012, signifying the practice’s commitment to quality and patient satisfaction. 

      The Joint Commission survey procedure focuses on evaluating actual patient care processes by tracing patients through the care, treatment and services they receive. In addition to these patient “tracers,” surveyors conduct systems’ tracers to analyze key operational systems that directly impact the quality and safety of patient care. The objective of the survey is to evaluate the organization, and to provide education and guidance that will help staff members continue to improve the organization’s performance.  

      Established in 2005, Western New York Immediate Care has five locations in the Buffalo-Niagara Region. Immediate Care’s board certified physicians treat over 70,000 patients each year, most in about an hour. All five state-of-the-art medical centers are open 365 days per year with extended hours in order to provide comprehensive and convenient care for patients. 

    • ViewHide Article Immediate Care To Continue Participation With Blues
      Tuesday, December 24, 2013

      Immediate Care will continue to participate as an in-network urgent care center with BlueCross BlueShield of Western New York through June 30 as a result of a New York State Supreme Court ruling, according to the two organizations.

      BlueCross BlueShield on Nov. 6 announced that it would no longer consider Immediate Care a participating provider as of Jan. 1 after the urgent care company rejected its rates.

      “We’re pleased with the court’s decision. Our goal remains the same: To provide the very highest quality healthcare to our community,” Dr. Greg Daniel, president of TeamHealth Urgent Care Division, the management company of Western New York Immediate Care, said in a statement.

      “As the region’s leading health plan, we continue to advocate for lower costs and highest quality for our members,” Julie Snyder, a BlueCross BlueShield spokeswoman, said in a statement.

    • Agency for Healthcare Research and Quality: The AHRQ has compiled healthcare "report cards" that provide comparative information on the quality of health plans, hospitals, medical groups, individual physicians, nursing homes and other providers of care.
    • Complete Video Guide to Lung Disease: A collection of educational video resources offering information about the consequences, prevention techniques and treatment methods of lung disease.
    • Medline Plus, a service of the U.S. National Library of Medicine and the National Institutes of Health

    Careers

    Immediate Care provides you with an opportunity to put your skills to use, to become a leader in a growing organization and to be appropriately compensated—all this and you can have a life, too. We place a premium on innovation, excellence and performance.

    Available Positions
    Click here to view all available positions at TeamHealth.

    Physicians, Physician Assistants, Nurse Practitioners 

    • Competitive compensation
    • Incentive program
    • Full malpractice coverage with tail

    Position requirements:

    • ACLS and PALS certifications
    • Physicians must be Board Certified or Board Eligible in Emergency Medicine or Internal Medicine/Family Medicine with significant emergency medicine experience
    • Physician Assistants must be certified by NCCPA
    • Nurse Practitioners must be certified by AANP

    Registered Nurses, Licensed Practical Nurses, Radiology Technicians, Medical Assistants and Patient Service Representatives

    • Highly competitive compensation and benefit package
    • Performance incentives
    • Enhanced quality of life
    • Reasonable, established shifts
    • Professional, challenging and rewarding workplace environment
    • Diverse career opportunities
      • Full-time, part-time and per diem opportunities
      • Immediate Care is managed by TeamHealth, a progressive and growing healthcare organization with contracts throughout North America

    Organizational Philosophies

    • We cultivate a strong commitment to patient satisfaction and safety
    • We recruit and retain the highest quality physicians and medical team members
    • We create an environment of effective leadership, accountability and empowerment
    • We maintain a flat organization with open access at all levels
    • We focus on operational and performance data with national benchmarks
    • We encourage creative and solution-based thinking

    Available Positions
    Click here to view all available positions at TeamHealth.

    Loyalty Club

    Are you a frequent user of Immediate Care services? Join our free Loyalty Club!

    Loyalty Club members can call ahead to be placed on the Immediate Care registration list. Please note that this is not an appointment, but a patient’s name will be placed on the waiting list prior to arriving at the center. Loyalty Club members also receive discounts and promotions from local businesses. You can sign up for our free Loyalty Club card at any location, and the Loyalty Club program can be used at any of our Immediate Care centers across the country.

    Loyalty Club Terms and Conditions

    • Call ahead service is available to registered Immediate Care Loyalty Club members only
    • Loyalty Club ID number must be provided at the time of the call to be placed on waiting list; card must be presented at time of registration
    • Call ahead program is offered between the hours of 10 a.m. and 8 p.m.
    • Same day calls only
    • Patient must arrive at the facility within one hour of the call; if a patient does not arrive within one hour, his or her name will be removed from the waiting list
    • Immediate Care reserves the right to cancel or make changes to the program at any time
    • High acuity patients (those patients with potentially serious conditions such as chest pain, severe abdominal pain or excessive bleeding) will always be seen immediately, regardless of waiting list

    Loyalty Club Participating Vendors
    The Loyalty Club card offers members a call ahead feature to be placed on the Immediate Care waiting list prior to arriving at the center. Members also receive special discounts and promotions at a variety of participating businesses like pharmacies, dental offices, gyms, spas and more! Below is a list of our participating partners.

    Advanced Body Care
    5132 Transit Rd., Depew
    716.681.0071
    www.AdvancedBodyCareBuffalo.com
    $5 off 1/2 hour massage; $5 off any facial; $5 off pedicure

    Anthony-Brown Pharmacy
    716.662.3800
    4328 S. Buffalo St., Orchard Park
    10% off summer products and Nature's Bounty vitamins

    Bartels Vision Care
    2126 Niagara Falls Blvd, Tonawanda
    716.693.4606
    www.bartelsvisioncare.com
    30% off full pair of glasses

    Bensons Surgical Supply
    2776 Delaware Ave., Kenmore
    5375 Transit Rd., Williamsville
    716.875.1113
    www.bensonsurgical.com
    10% off.  All third party payor items are excluded.

    Buffalo Pharmacies
    6035 Transit Rd., East Amherst
    716.568.1370
    www.BuffaloPharmacies.com
    10% off non-covered, physician and medical equipment services and over-the-counter medications.

    Buffalo Pharmacies
    716.832.7742
    1479 Kensignton Ave., Buffalo
    www.BuffaloPharmacies.com
    10% off non-covered, physician and medical equipment services and over-the-counter medications.

    Daniel C. Cox, PC
    8370 Main St., Williamsville
    716.632.3435
    Free exercise ball after first visit

    Enterprise Rent-A-Car
    3700 Genesee Street, Buffalo
    716.913.6677
    10% off rental cars in Buffalo, Rochester and Central NY

    Essential Healing
    32 Fuller Ave, Tonawanda
    716.694.8539
    20% off services

    Fit for HER Life
    15 Willow Ridge Drive, Amherst
    716.691.3501
    www.fitforherlife.com
    50% off initial registration or 10% off annual

    Fitness Factory Lancaster
    6 W. Main St. Lancaster
    716.683.7373
    Buy 3 months, get one free!

    Gentle Dentistry of Lancaster
    5007 Transit Rd. Depew
    716.652.7080
    wearegentledentistry.net
    Free exam and cavity detection x-rays

    Gentle Dentistry of East Aurora
    215 Main St. East Aurora
    716.652.7080
    wearegentledentistry.com
    Free exam and cavity detection x-rays

    Just 4 Me Pediatric Dentistry
    1660 Hopkins Rd., Getzville
    716.688.7721
    www.just4mepediatricdentistry.com
    20% discount for self-pay patients

    Kalu Salon and Day Spa
    2874 Niagara Falls Blvd., Amherst
    716.695.5258
    www.kalusalonandspa.com
    10% off any purchase

    Lovejoy Chiropractic Associates, PC
    1002 East Lovejoy St., Buffalo
    716.892.8811
    Free exercise ball after first visit

    Orchard Park Family Chiropractic
    3905 North Buffalo Rd., Orchard Park
    716.662.2225
    Free exercise ball after first visit

    The Massage Suite & Spa
    989 Kenmore Ave., Kenmore
    716.877.2728
    www.massagesuiteny.com
    $5 off any hour massage or hour facial with card presented at visit

    Nightingale Chiropractic & Wellness
    154 Plaza Dr., Williamsville
    716.204.0784
    www.NightingaleChiropractic.com
    Free Exam & Consultation & a Free Tube of Medical Cream/Rub on first visit. Can book within 24 hours for emergency patients.  ($90.00 Value)

    The Parking Spot
    4099 Genesee St., Buffalo
    716.633.6040
    TheParkingSpot.com
    Two free days of parking

    Riester Physical Therapy
    2801 Wherle Drive, Suite 7, Williamsville
    716.932.7525
    Free injury consult

    Sixteen West Salon
    123 East Ave., Lockport
    716.434.5253
    15% new client service

    Your Life
    5144 Sheridan Dr., Williamsville
    716.810.9020
    Free medication review

    FAQs

    Do you have questions? Good, because we have answers! And if we don’t answer your question here, please feel free to contact the Site Administrator at the Immediate Care center nearest you, or our corporate office. Please note that, for the safety of our patients, we cannot give medical advice of any kind via the Internet or phone.

    • What is an urgent care center?

      An urgent care center is used for episodic care for patients with medical conditions that require treatment. When experiencing a non-life threatening situation (but could lead to potentially harmful outcome if not treated in a timely fashion), a patient can receive treatment at Immediate Care rather than seeking treatment at an emergency room. Patients should inform their Primary Care physician of such visit and consult him or her for follow up care. If the patient is in a life-threatening situation, please call 911 right away for care.

      Immediate Care is a full-service urgent care center, meaning that we have physicians, diagnostic tools and labs on-site so we can diagnose and treat most patients in one visit. This saves time and money for patients and insurance companies.

    • Are all urgent care centers alike?

      No, not all urgent care centers are alike! The quality of providers and the level of services vary widely. To assure the highest quality care, look for a center that is accredited by The Joint Commission, which is recognized nationwide as the preeminent organization for healthcare accreditation. Immediate Care is one of the very few urgent care centers in the country that has earned The Joint Commission’s Gold Seal of Approval. This signifies our commitment to continuously achieving the highest national standards for safety and quality of care.

    • Do I need to make an appointment to visit Immediate Care Center?

      No, you never need an appointment to visit Immediate Care. Come to Immediate Care when you need prompt medical care.

    • How long will a visit to Immediate Care take?

      Most patients are treated and released in about an hour. However, visit times vary depending on the number of patients at the center and the severity of their injuries or illness. Patients who require tests, such as x-rays or labs, may require some additional time.

    • Who will provide my medical care?

      Immediate Care centers are staffed by board-certified physicians who are skilled in the treatment of non-life-threatening injuries and illnesses. All of our providers—physicians, physician assistants, nurses and radiological technicians—are dedicated to providing excellent medical care in a compassionate, respectful manner.

    • How much does an office visit cost?

      Our fees vary depending on the level of services provided. Generally our fees are approximately one-third of those charged by emergency departments for similar procedures. Patients are required to provide payment or proof of insurance prior to treatment.

    • Do you accept insurance?

      Immediate Care accepts most major insurance plans. Co-pays are determined by your insurance plan, but are usually much less than those for an emergency room visit or those for free-standing emergency departments.

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